MIPIM UK - See our FAQ

  • Registration

    Online registration

    I am having trouble registering online. Can you help?

    As soon as the registration for visitors is open online, the link to our Online Registration tool can be found on the homepage of the website then select Register.

    Please note that there are two possibilities to start your online registration:

    • First you need to select your profile (Regular, Public Authorities, or Young Professional or < 30 years).
    • To register, please, go directly through register, then fill out the left section.
    • If you have not finished your online registration, please log in by entering your email and the password that was provided to you.

    If you haven’t received your Login or password, please contact our Customer Service

    If you forgot your Login or password, click here

    For further assistance, please contact our Customer Service.

    Payment methods

    What are the different methods of payment?

    • Online Registration: You can register online and pay by credit card (AMEX, VISA or MASTERCARD), PayPal or wire transfer.
    • Offline Registration: You can pay by credit card (AMEX, VISA or MASTERCARD) or wire transfer.

    NOTE: For security reasons, we cannot accept any credit card data via email. Credit card information received by email will automatically be deleted and the contract destroyed.

    What bank information should I use to process my wire transfer?

    Please download the bank information here.

    When processing the transfer, your bank may add charges and deduct this from the total amount. Please check with your bank in advance to ensure the correct amount reaches us.

    What kind of information should I include on the wire document?

    This information is important to enable us to easily identify your payment. Please include one of the references below.

    • Invoice number: You can find your invoice number on the top left of the invoice. Once registered, your original invoice is automatically sent by post. A client copy will be sent by email to the company contact provided on the registration form and if the email was provided to us.
    • Order ID number: If you register online, you will receive a registration confirmation where you can find your Order ID number, please quote this number as a reference when processing your wire transfer.
    • I do not have any invoice number or Order ID number: In order to be able to recognize your payment, please mention your company name as filled in on the registration form, the name of the participants registered, and the event you registered for.

    *Special notice for UK, Ireland, Australia and British Virgin Islands residents: When paying by wire transfer, the invoice number can only be sent by our UK office upon receipt of your payment.

    If you register online, please use the order ID number and total amount included in the confirmation email to generate the transfer first.

    Should I send a copy of the bank transfer?

    Yes, you will need to send a copy of the bank transfer as proof of payment to our Customer Service by choosing Category: Accounting / Invoice/ Vat and Sub Category: Payment. Remember to include your company name, personal details and the event you are registering for.

    Should I bring a copy of the bank transfer on-site?

    Please bring a copy of the bank transfer as proof of payment.

    Invoice

    If you would like your invoice to be billed and sent to a specific address or contact, please make sure you fill in the section “Billing address” and “Billing contact name” when registering.

    When will I receive an invoice?

    Once registered, your original repayment VAT invoice and original client copy are automatically sent by post to the company address provided on the registration form.

    The client copy is automatically sent by email to the company contact provided on the registration form if the email was provided to us.

    I did not receive my invoice, can you resend it?

    If you need a copy, please fill out the Customer Service, choosing the category "Accounting/Invoice/VAT" Sub Category: “Copy of invoice”.

    What if my invoice contains a mistake?

    If your invoice contains a mistake, please contact our Customer Service.

    Choosing the category "Accounting/Invoice/VAT" Sub Category: “Modification of invoice”. Please mention the exact information that needs to be amended.

    Delegate Registration

    Can I cancel, amend or replace a delegate registration?

    The MIPIM UK participant registration is personal and non-refundable. It can, however, be transferred to another person within the same company and office before October 12th 2018, for a transfer fee of 50 £ + 20% VAT per registration. Delegate details can be amended by contacting the Customer Helpdesk.

    To transfer or amend your delegate registration, please contact our Customer Service, choosing the category "Registration modification" Sub Category: "Replacement", with the subject line “CHANGE DELEGATE REGISTRATION”. Explain the nature of your request, and don’t forget to include your company name, personal details and the event you’re attending.

    Hotel and apartment booking

    Book your accommodation online with B-network, our official partner, and take advantage of our exclusive conditions for anyone participating in MIPIM UK.

    The link to the online booking tool can be found on the accommodation page of the website.

    What is my login and password for accommodation booking?

    An access code is no longer required. Our new online accommodation booking service enables you to make your reservations in a few simple steps.

    For any further assistance, please contact our Customer Service.

    If you have any questions about your accommodation, please contact the MIPIM UK Accommodation Department by e-mail: hotel.mipimuk@b-network.com or by phone:

    + 44 (0) 20 8334 4002.

    Please kindly note that our booking service and special rates are exclusively dedicated to participants.

    VISA

    Do I need a VISA to attend and can you help in getting one?

    Depending on your origin of departure, a visa may be required to enter United Kingdom. Please consult the UK government to find out which documents are required for entry.

    Should you need assistance to get a VISA, please contact our Customer Service choosing the category "VISA/Invitation letter".

    Badge

    Where can I retrieve my badge for the show?

    Participants who have paid in full and who have a picture in our system approximately 1 weeks prior to the show will receive by email an E-Badge to print and bring at Mipim UK.

  • On-site concerns

    Wifi & Connectivity services

    What connectivity services are available during MIPIM UK?

    Free WI-FI is available throughout the exhibition.

  • Online services

    Online database

    What is my login and password?

    Your login is your registered e-mail address. Enter this email, and you will be asked to set up a password. Note that your email must be unique and personal to you.

    You can also login with your LinkedIn account.

    Why haven’t I received my activation email?

    To confirm your account, you should receive an activation email in your mailbox (24-72 hours after registration). The email’s subject line is "MIPIM UK IMPORTANT INFORMATION: your online database access" - if you haven’t received it within 72 hours, check your spam folder.

    Otherwise, click on the link labelled "activate your account or reset your password” on the login page. This will resend an activation link to your mailbox. If problems persist, please contact our Customer Service with the subject “LOGIN HELP”. Specify your request, company name, personal details and the event you registered for.

    How do I change my email address?

    To change the email address you currently use as a login, as well as for communication with Reed MIDEM, contact our Customer Service with the subject line “CHANGE EMAIL ADDRESS”. Specify your request, company name, personal details and the event you registered for.

    How do I hide my email address from other MIPIM UK Online Database users?

    To hide your email address, log in to the MIPIM UK Online Database. On the "My account" page, click on "Preferences". At the bottom of the page, click on "I do not want to display my email address on my participant profile, nor on messages that I send to other participants".

    How can I manage the meeting notifications that I receive in my inbox?

    If you want to stop receiving emails related to meeting requests from the MIPIM UK Online Database, please visit your participant profile.

    In the “Alert me via email” section, you can individually turn on/off notifications for when a participant sends you a meeting request, accepts your meeting, declines your meeting, or cancels his own meeting with you.

    You also have the possibility of preventing other people from sending you meeting requests.

    How is Reed Midem taking measures to protect your private information?

    It has come to our attention that certain companies have accessed the online database to obtain attendees’ email addresses. Reed MIDEM is not related in any way with these companies and is taking measures – including legal action – to stop their unsolicited emails. Reed MIDEM takes your privacy very seriously. If you prefer not to display your email address on your profile, go to your communication preferences on the “Preferences” page, accessible from the “My account” page.

    How do I update my profile, photo or company information within the MIPIM UK Online Database?

    You must be connected to your Mipim UK Online Database account.

    To update your photo/logo or project information, from the “My Account” page, scroll down to “Promote yourself and your company". Click on “Edit”. This will include a series of tabs for updating your company profile, photo/logo or project information.

    To update your company information and company activities, you need to contact our Customer Service.

    How do I read my messages?

    Once logged into the MIPIM UK Online Database, an activity toolbar will be displayed at the top of the website. Click on the mail symbol. This will create a dropdown where your personal Inbox and company Inbox will be available, along with your latest incoming messages.

    How do I update my company and/or personal profile for another event?

    To update company and/or personal profile for another event, contact Customer Service.

    How can I change the order of my delegates on my company’s page?

    From the “Company Account” page, scroll down and click on “People Manager”. Then click on the “Delegate display” link on the left side of the page. You will be able to modify the order of your delegates by assigning a position number to each one and clicking on “Update”.

    How can I promote my company in the MIPIM UK Online Database?

    You can benefit from an exclusive 728x90 megabanner at the top of the online directory to be visible by your peers all year round. There is also a full range of advertising space on the show website that you can book. If you are interested by any of these opportunities, please contact luigia.deianni@reedmidem.com

    You can also upgrade your company’s online package to the Advanced Company Profile, in order to be highlighted in search results and be able to access leads (people who bookmarked your company, participants and product pages). To do so, please contact Immo.Visitors@reedmidem.com

    Why am I having trouble viewing the website?

    Our website is best viewed in most up to date browser versions, therefore some features may not work properly on versions like Internet Explorer 6 and 7. Please consider upgrading your browser for a better experience.

    Your Personal Agenda

    Where can I find my Personal Agenda?

    Once logged in to the Online Database, an activity toolbar will be displayed at the top right of your profile. Click on the "My Account" menu. This will create a dropdown where your “Agenda” will be available.

    How can I bookmark a session, a concert or a speaker?

    You must be logged in to complete these actions .Go to the conferences and events tool. Bookmark a session by clicking on the agenda icon located in right corner of a session or a speaker, by clicking on the star icon. You can decide whether you want to add a session to your favourites or whether you want to add a conference to your personal Agenda.

    How can I find my bookmarked speakers/sessions/participants/companies?

    Go to the “My Account” tab of the header and click on “Favourites”. Here you will find all the speakers, sessions, participants and companies you bookmarked.

    How can I find my bookmarked speakers?

    Go to the “My Account” tab of the header and click on “Favourites”. Here you will find all the speakers you bookmarked.

    How can I share a conference or concert with someone?

    Go to the session you are interested in. In the right corner, click on “Share”. You will be able to share the session by email or by Social Media.

  • Subscriptions

    Email unsubscription

    How do I unsubscribe from your communications?

    To unsubscribe from our emails, please click on the following link: contact.cnil@reedmidem.com.

    Reed Exhibitions/Reed MIDEM is committed to respecting and protecting your privacy. In light of the new GDPR regulations coming into effect across the EU, Reed Exhibitions/Reed MIDEM has updated its Privacy Policy. This new law is built around the principles of transparency and control. So, to help you retain control of your data, our new policies offer more detail on what we collect, how we use it, and your rights. Your trust is important to us, so keeping your personal information safe and secure is Reed Exhibitions/Reed MIDEM’s top priority. To find out more, please take a look at our updated Privacy Policy. If you have any questions, comments, complaints or requests concerning this privacy policy, please contact dataprotection@reedexpo.com

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